Privacy Policy

At RESOL, we are dedicated to ensuring the privacy and security of our users. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard your personal information across our services, including Online Dispute Resolution (ODR), Intellectual Property Rights (IPR) services, Dispute Resolution, Contract Management, and other related services accessed via our website [www.resolservices.com], our mobile application, or any subdomain associated with our platform. By using our services, you consent to our collection, storage, use, and disclosure of your personal information as described in this Policy.

Information We Collect

We collect both “Non-Personal Information” and “Personal Information.”

  • Non-Personal Information includes data that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages, platform types, and preferences submitted by users. This also includes general dispute resolution and service data, such as macro claim details, outcome data, and settlement information.
  • Personal Information includes any information that identifies you personally, including your name, email address, and other specific details related to your dispute, intellectual property filings, contracts, and supporting evidence for any legal service you engage with us through the registration, ODR process, IPR services, contract management, or any other related service.

Information Collected via Technology

To use our services, you will need to provide certain Personal Information. In addition to this, we track information provided by your browser or by our software when you view or use the Service, such as your referring URL, browser type, and device details. This tracking helps us improve our services and enhance user experience.

We use cookies to collect Non-Personal Information about users and maintain a record of user preferences when utilizing our services. Examples of information we collect via cookies include:

  • Demographic data
  • Geographic location
  • Site registration and usage behavior

By registering for our services, you authorize RESOL to collect, store, and use your email address and other personal information in accordance with this Policy.

How We Use and Share Information

1. Personal Information

Except as otherwise stated in this Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties for marketing purposes without your consent. The Personal Information you provide is used to facilitate your use of our services, including ODR, IPR services, Dispute Resolution, and Contract Management. For example:

  • We use your Personal Information to communicate with you, process your disputes, manage contracts, or file for intellectual property protection.
  • Any exchanges you have with other parties through our services may be recorded for quality control, evidentiary purposes, or future reviews. Arbitrators, mediators, IPR professionals, and other legal partners may also access this information to perform their roles.

2. Non-Personal Information

Non-Personal Information is used to improve our services and enhance user experience. We also aggregate Non-Personal Information to track trends and analyze service usage for market and research purposes. If we make changes to our information practices, we will notify you and provide options for you to opt out of new data practices.

How We Protect Information

RESOL takes the protection of your Personal Information seriously and implements industry-standard safeguards. We share your information only with trusted partners and service providers who help us deliver our services, including dispute resolution, IPR filings, contract management, and other related services. These partners are obligated to handle your data securely and are prohibited from using your information for any unauthorized purposes.

Links to Other Websites

Our services may include links to or compatibility with third-party websites or applications. However, RESOL is not responsible for the privacy practices employed by those websites or the information they contain. This Privacy Policy applies solely to the information we collect through our website, platform, and services.

If you access a third-party website through a link on our platform, that site’s privacy policy will apply. We encourage users to review the privacy policies of other websites before proceeding.

Changes to Our Privacy Policy

RESOL reserves the right to amend this Privacy Policy at any time. We will notify you of any material changes by posting updates on our website or sending a notification to your registered email. Your continued use of our services after changes are made will signify your acceptance of the updated Policy.

To ensure you remain informed, we encourage you to periodically review this page for any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us at info@resolservices.com.